“I’m not satisfied with the quality of the car I’ve just bought. What can I do?”
“It’s second hand do I have any rights?”
“My furniture still hasn’t been delivered. Can I cancel my order?”
“My kitchen has not been fitted properly. Do I have to pay?”

These are the sort of questions which arise in consumer disputes, when an individual is dissatisfied with the standard of goods or services they have purchased or received.

• Actions against retailers for damages in respect of defective products where goods are not of merchantable quality; not fit for purpose or have been mis-described
• Actions against manufacturers under the Consumer Protection Act where injury has been caused by a defective product
• Proceedings under Consumer Credit Agreements including possession or other enforcement proceedings
• Proceedings under the Supply of Goods and Services Act for failure to provide a service with reasonable care and skill, or within a reasonable time

How much will it cost?
We will discuss our costs with you when you consult us.

If your claim is below the small claims limit of £5000 then we can advise you as to the small claims procedure in the County Court.

Contact Us
If you have a consumer law problem you would like to discuss contact Philip George on 01524 416315 or click here to complete our enquiry form and we will contact you.